Empowering MSPs with Elite Remote Talent
Our mission is to provide you with skilled technicians who seamlessly integrate into your team, enhancing your service delivery and client satisfaction.
1. We understand MSPs.
We’re not a generic outsourcing agency. We’ve built our model specifically
for MSPs—focusing on service desk culture, KPIs, tools like ConnectWise and
Autotask, and Tier 1–3 support needs.
2. We find talent that fits.
We do more than match a CV to a job description. We focus on personality,
technical skill, English communication, and alignment with
your business values.
3. No admin headaches.
We handle contracts, payroll, HR, time tracking, and team performance. You get
the benefit of a full-time employee - without the red tape.
4. We're led by expats who’ve
worked in MSPs.
Our leadership team is made up of professionals from the US, South Africa, and the Philippines. We know what quality looks like - because we’ve worked on your side.
- We
learn your MSP’s needs, tools, shifts, and culture.
- We
screen techs for skill, English, communication, and real-world scenarios.
- You
get 1–3 handpicked candidates. Interview optional.
- Start
with a trial period. We provide support, coaching, and time tracking.
- Your
tech becomes part of your daily workflow. We stay involved.
- Monthly
reviews, HR support, growth plans, replacements if needed.
- Monthly
reviews, HR support, growth plans, replacements if needed.
- Your
tech becomes part of your daily workflow. We stay involved.
- Start
with a trial period. We provide support, coaching, and time tracking.
- You
get 1–3 handpicked candidates. Interview optional.
- We
screen techs for skill, English, communication, and real-world scenarios.
Tell us about your business, your pain points, and what kind
of staff you’re looking for.
We Find the Perfect Match
We source, test, and vet talent from across Africa and other
regions—people who live and breathe remote MSP work.
We set up a smooth onboarding process and allow you to trial
the tech on real work—before you commit long-term.
We don’t disappear after placement. We provide coaching,
performance reviews, and a direct point of contact to keep your team thriving.
Who We Hire
We specialize in placing the following roles:
- Remote Helpdesk
Technicians (Tier 1–3)
- Service Desk
Coordinators / Dispatchers
- Systems Administrators
- Cloud & NOC Engineers
- Customer Success and
Ticket QA Support
All of our team members speak fluent English, have MSP
experience, and work in your time zone - or close to it.
If you're struggling with:
1. Overworked internal techs
2. Constant turnover
3. High salary costs in your local market
4. Inconsistent client service
Then it’s time to explore what remote staffing can do for your MSP.
Let’s build you a remote team that actually feels
like your team.
Nomad Remote Support was built by MSP veterans who believe
in long-term relationships, cultural fit, and empowering
global IT talent.
Our mission is to revolutionize the way MSPs scale—by
bringing the best remote techs into your business.
