Remote Dispatcher Application
Position: Remote Service Dispatcher
🌍 Location: 100% Remote – Work from Anywhere
💰 Salary Range: R10,000 to R15,000 per month (Negotiable based on experience and skill level)
📅 Contract Type: Ongoing rolling contract with a 30-day notice period following a 1-month paid trial
💵 Payment Options: Choose your preferred currency – USD, EUR, or GBP
⏱️ Working Hours: Aligned with U.S. time zones (Primarily EST/CST/PST shifts)
Join our global team of IT professionals providing top-tier remote support to Managed Service Providers (MSPs) in the U.S. At Nomad Remote Support, we value long-term placements, strong technical skills, and excellent communication. If you’re ready to start a serious remote career with consistent work, great teammates, and international experience, you’re in the right place.
As a Remote Dispatcher, you’re the heartbeat of the service desk—responsible for coordinating ticket flow, managing technician schedules, and ensuring service levels are met. You’ll work closely with U.S.-based MSPs to prioritize support requests, maintain clear communication, and keep the help desk running smoothly and efficiently.
Responsibilities:
- Monitor incoming support tickets
and calls in real-time
- Prioritize, assign, and dispatch
tickets to the appropriate technicians
- Track ticket progress and follow
up to ensure timely resolution
- Schedule appointments, on-site
visits, or escalations as needed
- Communicate with clients and
internal teams to provide status updates
- Maintain accurate records and
ensure ticket notes and documentation are complete
- Assist with resource management
and shift coverage planning
What We’re Looking For:
- 1–3 years of experience in a
coordination, dispatch, or service desk role (MSP experience is a strong plus)
- Strong organizational and
multitasking skills
- Excellent written and verbal
English communication
- Familiarity with ticketing
systems (ConnectWise, Autotask, etc.) is a bonus
- A calm, clear, and professional
communication style under pressure
- Ability to work independently and
manage time zones and team priorities
- Reliable internet connection and
quiet work environment